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AI Adoption Study
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AI Adoption Study
We're surveying the MSP channel to find out how many providers are offering AI services today, how many are planning to, and what's really driving or blocking that decision. Takes about 6–8 minutes. Fully anonymous.
Every trend deck says AI is already transforming the MSP business. The performance data tells a messier story. Nobody's asked MSPs directly which one describes them.
That's the general market. Nobody's broken this out for MSPs specifically. Are MSPs actually selling AI and getting paid for it, or is it mostly pilots, QBR talk, and one chatbot demo? That's exactly what this survey is built to find out, channel by channel, straight from the people doing the work.
Everyone agrees AI adoption in the MSP channel is happening. Nobody's explained the gap between MSPs fielding AI questions and MSPs actually billing for AI work. This study is built to close that gap, independently, with results published back to the whole community.
Run under the MSPdatabase banner, with results reported in aggregate only. No vendor is pitching you anything in this survey.
Beyond adoption rates, we're asking who's driving the AI conversation (your customers or you) and whether a past false start is quietly holding your firm back.
Every completed response earns one free month of AI Mode on your MSPdatabase profile: not a raffle, not a maybe.
21 questions, roughly 6–8 minutes. Your individual answers are never shared. Only aggregate results are published. Leaving your email at the end is optional, and only used to send you the finished report.
Once the survey closes, the full aggregate report (adoption rates, the engagement-posture breakdown, everything) gets published on this page. Leave your work email at the end of the survey and we'll send it to you directly the moment it's live.